Orders and payment
How do I place an order?
Browse the shop, add products to your cart and go to checkout. You will receive an order confirmation with your order number once your order is placed.
What payment methods do you accept?
In Pakistan, you can pay with Cash on Delivery. Online payment is also available at checkout. For orders to the UAE, payment is made online at checkout.
Can I change or cancel my order?
Contact us on WhatsApp as soon as possible with your order number. If your order has not been dispatched yet, we will do our best to change or cancel it.
Delivery
How quickly do you dispatch orders?
Orders placed on working days are dispatched within 24 hours. Orders placed on weekends or public holidays are dispatched on the next working day.
How long does delivery take?
- Pakistan: 3–5 working days after dispatch
- UAE: 5–7 working days after dispatch
See our Shipping Info page for full details.
How much does delivery cost?
In Pakistan, delivery is Rs 250 per order, and free on orders above Rs 10,000. For the UAE, the delivery charge is calculated at checkout.
Do you deliver to other countries?
Yes. Please contact our Customer Care team before ordering, and we will confirm the delivery time and cost for your location.
How can I track my order?
Use our Track Your Order page with your order number and email address.
Returns
Can I return a product?
Yes, within 30 days of delivery, as long as the product is unopened, unused and in its original packaging. See our Returns & Exchanges page for full details.
Are there products I cannot return?
Refrigerated items, including vaccines, cannot be returned. Opened or used products also cannot be returned.
What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with a photo of the item and packaging. We will send a replacement or give you a full refund, and we cover the delivery costs.
Products
Who are your products for?
All our products are for animal use only, including horses, camels, livestock, cats, fish and small animals. They are not intended for human use.
How do I choose the right product for my animal?
Message us on WhatsApp and tell us about your animal and what you need. Our team knows the range and will help you choose. Always follow the label instructions, and consult a qualified veterinarian before starting any new supplement or treatment.
Are your products genuine?
Yes. We stock products from trusted brands and the Care & Cure range, and every product is checked before it is dispatched.
Still have a question?
Contact our Customer Care team on WhatsApp at 0335-4145431, 10 AM to 5 PM on working days.
